Personal data (hereinafter mostly referred to as "data") is processed by us only to the extent necessary and for the purpose of providing a functional and user-friendly website, including its content and the services offered there.
According to Article 4, point 1 of Regulation (EU) 2016/679, the General Data Protection Regulation (hereinafter referred to as "GDPR"), "processing" means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
With the following privacy policy, we inform you in particular about the type, scope, purpose, duration, and legal basis of the processing of personal data, insofar as we decide on the purposes and means of processing either alone or jointly with others. Furthermore, we inform you below about the third-party components we use for optimization purposes and to improve the user experience, insofar as these components process data under their own responsibility.
Our privacy policy is structured as follows:
I. Information about us as the responsible parties
II. Rights of users and affected parties
III. Information on data processing
The responsible provider of this website within the meaning of data protection law is:
AZ Imperia
Asternweg 1
71634 Ludwigsburg/Germany
Email: info@monde-des-fleurs.de
The data protection officer at the provider is:
For questions regarding the collection, processing or use of your personal data, for information, correction, restriction or deletion of data, as well as for the revocation of granted consent or objection to a specific use of data, please contact us directly using the contact details in our legal notice.
With regard to the data processing described in more detail below, users and data subjects have the right
to confirmation as to whether data concerning them is being processed, to information about the processed data, to further information about the data processing and to copies of the data (see also Art. 15 GDPR);
to rectification or completion of inaccurate or incomplete data (see also Art. 16 GDPR);
to the immediate erasure of their personal data (see also Art. 17 GDPR), or, alternatively, insofar as further processing is necessary pursuant to Art. 17 para. 3 GDPR, to the restriction of processing in accordance with Art. 18 GDPR;
to receive the data concerning them and provided by them and to transmit this data to other providers/controllers (see also Art. 20 GDPR);
to lodge a complaint with the supervisory authority if they believe that the data concerning them is being processed by the provider in violation of data protection regulations (see also Art. 77 GDPR).
Furthermore, the provider is obligated to inform all recipients to whom data has been disclosed by the provider of any rectification or erasure of data or restriction of processing carried out pursuant to Articles 16, 17(1), and 18 of the GDPR. This obligation does not apply, however, if such notification proves impossible or involves a disproportionate effort. Notwithstanding this, the user has the right to information about these recipients.
Users and data subjects also have the right to object to the future processing of their data pursuant to Article 21 GDPR, provided that the data is processed by the provider in accordance with Article 6(1)(f) GDPR. In particular, an objection to data processing for direct marketing purposes is permissible.
Your data processed when using our website will be deleted or blocked as soon as the purpose of storage no longer applies, there are no legal obligations to retain the data and no other information is provided below regarding individual processing procedures.
We use cookies on our website. Cookies are small text files or other storage technologies that are placed and stored on your device by your internet browser. These cookies process certain information about you, such as your browser or location data, or your IP address, to varying degrees.
This processing makes our website more user-friendly, effective and secure, as it enables, for example, the display of our website in different languages or the provision of a shopping cart function.
The legal basis for this processing is Art. 6 para. 1 lit. b.) GDPR, insofar as these cookies process data for the initiation or execution of a contract.
If the processing is not for the purpose of initiating or fulfilling a contract, our legitimate interest lies in improving the functionality of our website. The legal basis for this is then Article 6(1)(f) GDPR.
These session cookies are deleted when you close your internet browser.
Our website may also use cookies from partner companies with whom we collaborate for advertising, analysis, or website functionality purposes.
For details regarding this, in particular the purposes and legal basis for processing such third-party cookies, please refer to the information below.
You can prevent or restrict the installation of cookies by adjusting your internet browser settings. You can also delete cookies that have already been saved at any time. However, the necessary steps and procedures depend on the specific internet browser you are using. If you have any questions, please use your browser's help function or documentation, or contact its manufacturer or support. Flash cookies, however, cannot be blocked via browser settings. Instead, you must change the settings of your Flash Player. The necessary steps and procedures for this also depend on the specific Flash Player you are using. If you have any questions, please use your Flash Player's help function or documentation, or contact its manufacturer or user support.
However, if you prevent or restrict the installation of cookies, this may result in not all functions of our website being fully usable.
The data you provide when using our goods and/or services will be processed by us for the purpose of contract fulfillment and is necessary for this purpose. A contract cannot be concluded or fulfilled without providing your data.
The legal basis for the processing is Art. 6 para. 1 lit. b) GDPR.
We delete the data upon complete contract fulfillment, but must observe the statutory retention periods under tax and commercial law.
As part of the contract processing, we will pass on your data to the transport company commissioned with the delivery of the goods or to the financial service provider, insofar as the transfer is necessary for the delivery of the goods or for payment purposes.
The legal basis for the transfer of the data is then Art. 6 para. 1 lit. b) GDPR.
If you subscribe to our free newsletter, the data requested from you for this purpose, namely your email address and – optionally – your name and address, will be transmitted to us. At the same time, we store the IP address of the internet connection from which you access our website, as well as the date and time of your registration. As part of the further registration process, we will obtain your consent to receive the newsletter, describe its content in detail, and refer you to this privacy policy. We use the data collected solely for sending the newsletter – it will therefore not be passed on to third parties.
The legal basis for this is Article 6(1)(a) GDPR.
You can withdraw your consent to receive our newsletter at any time with effect for the future, in accordance with Article 7 Paragraph 3 of the GDPR. To do so, simply inform us of your withdrawal or click the unsubscribe link included in every newsletter.
If you contact us via contact form or email, the data you provide will be used to process your request. Providing this data is necessary for processing and responding to your request; without it, we cannot respond to your request, or can only do so to a limited extent.
The legal basis for this processing is Article 6(1)(b) GDPR.
Your data will be deleted once your request has been fully answered and there are no legal retention obligations preventing deletion, such as in the case of any subsequent contract processing.
We use Google Analytics on our website. This is a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as "Google".
Through certification under the EU-US Privacy Shield
https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active
Google guarantees that EU data protection regulations are also complied with when processing data in the USA.
The Google Analytics service is used to analyze user behavior on our website. The legal basis for this is Article 6(1)(f) GDPR. Our legitimate interest lies in the analysis, optimization, and economic operation of our website.
Usage and user-related information, such as IP address, location, time, and frequency of visits to our website, is transmitted to and stored on a Google server in the USA. However, we use Google Analytics with the so-called anonymization function. This function shortens the IP address within the EU or EEA.
The data collected in this way is then used by Google to provide us with an analysis of visits to our website and the activities of users there. This data can also be used to provide other services related to the use of our website and the internet in general.
Google states that it does not link your IP address with other data. Furthermore, Google maintains that...
https://www.google.com/intl/de/policies/privacy/partners
We have further information on data protection available for you, including, for example, information on how to prevent data usage.
In addition, Google offers under
https://tools.google.com/dlpage/gaoptout?hl=de
We offer a so-called deactivation add-on, along with further information, here. This add-on can be installed in common internet browsers and offers you greater control over the data that Google collects when you visit our website. The add-on informs the Google Analytics JavaScript (ga.js) that information about your visit to our website should not be transmitted to Google Analytics. However, this does not prevent information from being transmitted to us or other web analytics services. You can find out which other web analytics services we use in this privacy policy.
Our website uses a plugin from Shopify Inc. This app has access to personal information such as:
For more information about the privacy policy, please visit the provider's website : https://www.shopify.com/legal/privacy
Our website uses a plugin from the social network Facebook. Facebook is an internet service provided by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. Within the EU, this service is operated by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland; both are referred to below simply as "Facebook".
Through certification under the EU-US Privacy Shield
https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active
Facebook guarantees that EU data protection regulations are also complied with when processing data in the USA.
The legal basis is Article 6(1)(f) GDPR. Our legitimate interest lies in improving the quality of our website.
Further information about the available plug-ins and their respective functions can be found at Facebook.
https://developers.facebook.com/docs/plugins/
ready for you.
If the plug-in is embedded on one of the pages you visit on our website, your internet browser downloads a representation of the plug-in from Facebook's servers in the USA. For technical reasons, it is necessary for Facebook to process your IP address. In addition, the date and time of your visit to our website are also recorded.
If you are logged into Facebook while visiting one of our websites that uses the plugin, Facebook will recognize the information collected by the plugin about your specific visit. Facebook may then associate this information with your personal Facebook user account. For example, if you use the Facebook "Like" button, this information will be stored in your Facebook user account and may be published via the Facebook platform. If you wish to prevent this, you must either log out of Facebook before visiting our website or use a browser add-on to block the loading of the Facebook plugin.
Further information about the collection and use of data, as well as your related rights and protection options, can be found in Facebook's privacy policy, which is located at [link to Facebook privacy policy].
https://www.facebook.com/policy.php
available in the privacy policy.
Our website uses the visitor action pixel from Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) for conversion tracking.
This allows the behavior of website visitors to be tracked after they have been redirected to the provider's website by clicking on a Facebook ad. This enables the effectiveness of Facebook ads to be evaluated for statistical and market research purposes and future advertising campaigns to be optimized.
The data collected is anonymous for us as the operators of this website; we cannot draw any conclusions about the identity of the users. However, the data is stored and processed by Facebook, so a connection to the respective user profile is possible, and Facebook can use the data for its own advertising purposes in accordance with the Facebook Data Policy. This allows Facebook to display advertisements on Facebook pages as well as on websites outside of Facebook. We, as the website operators, have no influence over this use of data.
You can find further information on protecting your privacy in Facebook's data policy: https://www.facebook.com/about/privacy/.
You can also deactivate the "Custom Audiences" remarketing feature in the ad settings at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. You must be logged in to Facebook to do this.
If you do not have a Facebook account, you can deactivate Facebook's interest-based advertising on the website of the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/de/praferenzmanagement/.
You can completely deactivate the Facebook pixel via the following link. Clicking the opt-out link will set an opt-out cookie (a persistent HTML5 storage object) with an unlimited lifespan, thus preventing all data transmission through the Facebook pixel. This only applies to the currently used browser on the device being used and must be repeated for each other browser if needed.
On our website, we use the advertising component Google AdWords and its conversion tracking feature. This is a service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as "Google".
Through certification under the EU-US Privacy Shield
https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active
Google guarantees that EU data protection regulations are also complied with when processing data in the USA.
We use conversion tracking to target our advertising. The legal basis for this is Article 6(1)(f) GDPR. Our legitimate interest lies in the analysis, optimization, and economic operation of our website.
If you click on an ad placed by Google, our conversion tracking will store a cookie on your device. These so-called conversion cookies expire after 30 days and are not used to personally identify you.
If the cookie is still valid and you visit a specific page of our website, both we and Google can evaluate that you clicked on one of our ads placed on Google and that you were subsequently redirected to our website.
The information collected in this way allows Google to compile statistics for us about visits to our website. We also receive information about the number of users who clicked on our ad(s) and the pages they subsequently visited on our website. However, neither we nor any third parties who also use Google AdWords are able to identify you personally through this process.
You can also prevent or restrict the installation of cookies through the settings of your internet browser. You can also delete cookies that have already been saved at any time. However, the necessary steps and procedures depend on the specific internet browser you are using. If you have any questions, please use the help function or documentation of your internet browser or contact its manufacturer or support.
Furthermore, Google also offers under
https://services.google.com/sitestats/de.html
http://www.google.com/policies/technologies/ads/
http://www.google.de/policies/privacy/
We offer further information on this topic, and in particular on the possibilities of preventing data usage.
We use the remarketing or "similar audiences" function on our website. This is a service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as "Google".
Through certification under the EU-US Privacy Shield
https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active
Google guarantees that EU data protection regulations are also complied with when processing data in the USA.
We use this function to display interest-based, personalized advertising on third-party websites that also participate in Google's advertising network.
The legal basis is Article 6(1)(f) GDPR. Our legitimate interest lies in the analysis, optimization, and economic operation of our website.
To enable this advertising service, Google stores a cookie containing a string of numbers on your device via your internet browser during your visit to our website. This cookie anonymously records both your visit and your use of our website. No personal data is shared in this process. If you subsequently visit a third-party website that also uses Google's advertising network, you may see advertisements related to our website or our offers there.
To permanently disable this feature, Google offers a solution for the most common internet browsers via
https://www.google.com/settings/ads/plugin
a browser plugin.
The use of cookies from certain providers can also be controlled, for example, via...
http://www.youronlinechoices.com/uk/your-ad-choices
or
http://www.networkadvertising.org/choices/
can be deactivated via opt-out.
Through so-called cross-device marketing, Google may track your usage across multiple devices, potentially showing you interest-based, personalized ads even when you switch devices. However, this requires that you have consented to linking your browsing history with your existing Google account.
Google provides further information about Google Remarketing at
http://www.google.com/privacy/ads/
to.
We offer you the opportunity to participate in prize draws via our website. If you participate in one of our prize draws, the data you enter for participation will be processed without your further consent, but of course solely for the purpose of conducting and administering the respective prize draw.
As part of the prize draw process, we will share your data with the transport company commissioned to deliver the goods or with a financial service provider, insofar as this is necessary for the delivery or payment of your prize. If your data is to be published in the event of a win, you will be informed of this in the consent form.
The legal basis for the transfer of the data is then Art. 6 para. 1 lit. b) GDPR.
You can withdraw your consent to the processing of your data for participation in our prize draws at any time with effect for the future, in accordance with Article 7 Paragraph 3 of the GDPR. To do so, you simply need to inform us of your withdrawal.
Payment and shipping
The following conditions apply:
Shipping conditions
The goods are delivered worldwide.
Shipping costs (including VAT)
Deliveries within Germany:
Delivery times
Unless otherwise stated in the respective offer, delivery of goods within Germany takes place within 5-6 days, and for deliveries abroad within 7-10 days after conclusion of the contract (in the case of agreed prepayment, after receipt of your payment).
Please note that there are no deliveries on Sundays and public holidays.
If you have ordered items with different delivery times, we will ship the goods in one combined shipment unless we have made other arrangements with you. In this case, the delivery time will be determined by the item with the longest delivery time that you ordered.
Payment details
When paying by credit card, your credit card account will be charged upon conclusion of the contract.
If you have any questions, you can find our contact details in the legal notice.
Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.)
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day,
- on which you or a third party designated by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered together;
- on which you or a third party designated by you, who is not the carrier, took possession of the last goods, provided that you ordered several goods as part of a single order and these are delivered separately;
To exercise your right of withdrawal, you must inform us (AZ Imperia, Teinacher Str. 50, 71634 Ludwigsburg, Germany, email address: info@monde-des-fleurs.de) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.
Consequences of the revocation
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.
We may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
We will bear the costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
Grounds for exclusion or termination
The right of withdrawal does not apply to contracts
- for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for the supply of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
- for the delivery of newspapers, magazines or illustrated magazines, with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts
- for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery;
- for the supply of goods if, after delivery, they have become inseparably mixed with other goods due to their nature;
- for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
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