Terms and Conditions

General terms and conditions and customer information

I. General Terms and Conditions

§ 1 Basic Provisions

(1) The following terms and conditions apply to all contracts that you conclude with us as the provider (Monde des Fleurs) via the website Close. Unless otherwise agreed, the inclusion of any terms and conditions you may use is hereby rejected.

(2) For the purposes of these provisions, a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, acts in the exercise of their independent professional or commercial activity.

§ 2 Formation of the contract

(1) The subject of the contract is the sale of goods.

(2) By placing the respective product on our website, we are submitting a binding offer to you to conclude a contract under the conditions specified in the product description.

(3) The contract is concluded via the online shopping cart system as follows:
The items you intend to purchase are placed in the "shopping cart". You can access the "shopping cart" via the corresponding button in the navigation bar and make changes there at any time.
After accessing the "Checkout" page and entering personal data as well as payment and shipping conditions, all order details are displayed again on the order overview page.
If you use an instant payment system (e.g. PayPal / PayPal Express / PayPal Plus, Amazon Payments, Postpay, Sofortüberweisung) as your payment method, you will either be taken to the order overview page in our online shop or you will first be redirected to the website of the instant payment system provider.
Once you are redirected to the respective instant payment system, please make the appropriate selection or enter your data there. Finally, you will be redirected back to the order overview page in our online shop.
Before submitting your order, you have the opportunity to review all the information again, change it (also via the "back" function of your internet browser) or cancel the purchase.
By submitting your order via the "order with obligation to pay" button, you legally declare your acceptance of the offer, thereby concluding the contract.

(4) Your requests for a quotation are non-binding. We will then submit a binding offer to you in written form (e.g. by email), which you can accept within 5 days.

(5) Order processing and the transmission of all information required in connection with the conclusion of the contract are carried out partly automatically via email. You must therefore ensure that the email address you have provided to us is correct, that the receipt of emails is technically ensured, and in particular that it is not prevented by spam filters.

§ 3 Individually designed goods

(1) You shall provide us with the suitable information, texts or files required for the individual design of the goods via the online ordering system or by email immediately after conclusion of the contract. Our specifications regarding file formats must be observed.

(2) You undertake not to transmit any data whose content infringes the rights of third parties (in particular copyrights, name rights, trademark rights) or violates applicable laws. You expressly indemnify us against all claims asserted by third parties in this context. This also includes the costs of any legal representation required in this connection.

(3) We do not check the transmitted data for accuracy and therefore accept no liability for errors.

(4) Insofar as we create texts, images, graphics and designs for you as part of the individual design process, these are subject to copyright.
Use, reproduction or modification of individual parts or complete content is not permitted without our express consent.
Unless otherwise agreed, we grant you a perpetual right to use the copyrighted works created for you. You are expressly prohibited from making the copyrighted works or parts thereof available to third parties in any way, whether privately or commercially.
The transfer of the right of use is subject to the suspensive condition of full payment of the agreed purchase price.

§ 4 Right of retention, reservation of title

(1) You may only exercise a right of retention insofar as it relates to claims arising from the same contractual relationship.

(2) The goods shall remain our property until the purchase price has been paid in full.

(3) If you are an entrepreneur, the following also applies:

a) We retain title to the goods until all claims arising from the ongoing business relationship have been settled in full. Pledging or assigning the goods as security is not permitted before title has passed.

b) You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims arising from the resale up to the amount of the invoice; we accept this assignment. You remain authorized to collect the receivables. However, if you fail to meet your payment obligations, we reserve the right to collect the receivables ourselves.

c) In the event of combination or mixing of the goods subject to retention of title, we acquire co-ownership of the new item in proportion to the invoice value of the goods subject to retention of title to the other processed items at the time of processing.

d) We undertake to release the collateral held by us at your request to the extent that the realizable value of our collateral exceeds the secured claim by more than 10%. The selection of the collateral to be released is at our discretion.

§ 5 Warranty

(1) The statutory warranty rights apply.

(2) If you are an entrepreneur, the following applies in deviation from paragraph 1:

a) Only our own specifications and the manufacturer's product description are considered agreed upon as the quality of the goods, but not other advertising, public statements and pronouncements by the manufacturer.

b) You are obligated to inspect the goods immediately and with due diligence for any defects in quality or quantity and to notify us of any obvious defects in writing (e.g., email) within 7 days of receipt of the goods. Timely dispatch of the notification is sufficient to meet this deadline. This also applies to latent defects discovered later, from the time of discovery. Failure to comply with the inspection and notification obligations precludes any warranty claims.

c) In the event of defects, we will, at our discretion, provide a remedy by repair or replacement. If the remedy fails, you may, at your option, demand a reduction in price or withdraw from the contract. A remedy is deemed to have failed after a second unsuccessful attempt, unless the nature of the goods or the defect, or other circumstances, indicate otherwise. In the case of repair, we are not obligated to bear the increased costs incurred by transporting the goods to a location other than the place of performance, unless such transport is in accordance with the intended use of the goods.

d) The warranty period is one year from delivery of the goods. The shortened warranty period does not apply to damages attributable to us caused by culpable injury to life, body or health, nor to damages caused by gross negligence or intent, nor to fraudulent concealment, nor to recourse claims pursuant to Sections 478 and 479 of the German Civil Code (BGB).

§ 6 Liability

(1) We are fully liable for damages resulting from injury to life, body, or health. Furthermore, we are fully liable in all cases of intent and gross negligence, in the event of fraudulent concealment of a defect, in the event of assumption of a guarantee for the quality of the purchased item, and in all other cases regulated by law.

(2) Liability for defects under the statutory warranty is governed by the relevant provisions in our Customer Information (Part II) and General Terms and Conditions (Part I).

(3) If essential contractual obligations are affected, our liability for slight negligence is limited to the foreseeable damage typical for this type of contract. Essential contractual obligations are those fundamental obligations arising from the nature of the contract, the breach of which would jeopardize the achievement of the contract's purpose, as well as obligations that the contract imposes on us according to its content for the achievement of the contract's purpose, the fulfillment of which is essential for the proper performance of the contract, and on the observance of which you may regularly rely.

(4) In the event of a breach of non-essential contractual obligations, liability for slightly negligent breaches of duty is excluded.

(5) According to the current state of technology, error-free and/or uninterrupted data communication via the internet cannot be guaranteed. We therefore accept no liability for the constant or uninterrupted availability of the website and the services offered there.

§ 7 Choice of Law

(1) German law shall apply. In the case of consumers, this choice of law shall only apply to the extent that it does not deprive them of the protection afforded by mandatory provisions of the law of the state in which they have their habitual residence (principle of most favorable law).

(2) The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) shall expressly not apply.


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II. Customer Information

1. Seller's identity

AZ Imperia
Asternweg 1
71642 Ludwigsburg
Email: info@monde-des-fleurs.de



Alternative dispute resolution:
The European Commission provides a platform for online dispute resolution (ODR platform), accessible at (https://ec.europa.eu/odr).

2. Information on how the contract came about

The technical steps for concluding the contract, the contract conclusion itself and the correction options are governed by Section 2 of our General Terms and Conditions (Part I).

3. Contract language, contract text storage

3.1. The contract language is German.

3.2. We do not store the complete contract text. Before submitting your order via the online shopping cart system, you can print or save the contract details electronically using your browser's print function. After we receive your order, the order details, the legally required information for distance selling contracts, and the General Terms and Conditions will be sent to you again by email.

3.3. For requests for quotations outside the online shopping cart system, you will receive all contract details in the form of a binding offer in text form, e.g. by e-mail, which you can print or save electronically.

4. Essential characteristics of the goods or services

The essential characteristics of the goods and/or services can be found in the respective offer.

5. Prices and payment terms

5.1. The prices listed in the respective offers, as well as the shipping costs, represent total prices. They include all price components, including all applicable taxes.

5.2. Shipping costs are not included in the purchase price. They can be viewed via a correspondingly labeled button on our website or in the respective offer, are shown separately during the ordering process, and must be borne by you in addition to the purchase price, unless free shipping is offered.

5.3. The payment methods available to you are displayed under a correspondingly labeled button on our website or in the respective offer.

5.4. Unless otherwise stated for the individual payment methods, payment claims arising from the concluded contract are due immediately.

6. Delivery conditions

6.1. The delivery terms, the delivery date and any existing delivery restrictions can be found under a correspondingly labeled button on our website or in the respective offer.

6.2. If you are a consumer, the law stipulates that the risk of accidental loss or damage to the goods during shipment passes to you only upon delivery, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not designated by the seller or another person responsible for carrying out the shipment.

If you are an entrepreneur, delivery and shipment are at your own risk.

7. Statutory warranty rights

7.1. Liability for defects in our goods is governed by the "Warranty" provision in our General Terms and Conditions (Part I).

7.2. As a consumer, you are requested to inspect the goods immediately upon delivery for completeness, obvious defects, and transport damage, and to notify us and the carrier of any complaints as soon as possible. Failure to do so will not affect your statutory warranty rights.

These terms and conditions and customer information were drafted by the IT law specialists at the Händlerbund (German Retail Federation) and are continuously reviewed for legal compliance. Händlerbund Management AG guarantees the legal validity of the texts and assumes liability in the event of cease-and-desist letters. Further information can be found at:(https://www.haendlerbund.de/agb-service).

Alternative dispute resolution pursuant to Article 14(1) of the ODR Regulation and Section 36 of the German Consumer Dispute Resolution Act (VSBG):

The European Commission provides a platform for online dispute resolution (ODR), which you can find at https://ec.europa.eu/consumers/odr/. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Last updated: January 27, 2026